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Common Sense of Telephone Etiquette Part 2
When making a phone call, it is necessary to grasp the time, content, and balance of the conversation, so that the conversation time is appropriate, the content is concise, and the performance is polite.
Etiquette knowledge for making phone calls:
1. The timing is suitable.
Seizing the timing and duration of a conversation can make it more productive, demonstrate the competence of the caller, and show respect for the person being talked to. On the contrary, if one talks recklessly at a time that is inconvenient for the recipient, it will create an awkward situation, which is very detrimental to the development of the relationship between the two parties. If the call time is not well managed and the conversation is too lengthy, it can also cause negative emotions in the other party.
2. Refine the content.
When making a phone call, avoid using irrelevant content, verbose language, and confused thinking, as this can easily cause resentment from the listener. Concise and concise call content is the basic requirement of the caller.
(1) Prepare in advance.
Before making a phone call, make sure to have a clear understanding of what you want to say and try to organize it in a clear order. After making such preparations, there will be no confusion, instant thinking, or confusion during the call, and it will also leave a high-quality good impression on the listener.
(2) Concise and clear
After the phone is connected, the speaker should be pragmatic in their speech to the recipient. After a simple greeting, they should start with a clear message, get straight to the point, and avoid empty words, nonsense, repetition, and deviation from the topic. They should also avoid making unnecessary connections or finding something to talk about. When talking on the phone, the most taboo is that the speaker rambles, has unclear ideas, or thinks that the recipient has time to chat with him or her, so as to share "Congee on the phone"
3. Show courtesy.

During the call, the person making the call should always pay attention to treating others politely, with appropriate and respectful behavior and language, and take into account the feelings of others in the call environment.

Regarding taboo language on the phone:
Never use "say!" or "say!" when answering the phone“
Speaking is a command style approach that is difficult to accept and impolite. Some people, when answering the phone, immediately say "speak" or "speak" or add one or two more words "hear, speak!
This behavior may be understandable within the company or enterprise. Due to busy work schedules and limited time, there is not much time to deal with phone calls. We hope the other party can be straightforward and not waste time. But this tough way of answering the phone seems too rude and impolite, with a domineering aura, as if putting on airs. The feeling it gives is' If you have anything to say, say it quickly. I don't have time to chat with you on the phone! '!
Some people are too lazy to say anything about this phone response method and simply hang up without saying a word. I originally wanted to contact some business or provide some information, but when I heard his tone, I felt uncomfortable. Saying it was like saying nothing, and this kind of person is too lazy to pay attention to him.
Everyone hopes that others will treat them with courtesy. Who would be willing to deal with someone who doesn't know how to be polite? So, when answering the phone, be sure to pay attention to the proper etiquette.