News

Telephone Etiquette Knowledge Chapter 3
1. Proactively report home. Self reporting home is a convenient way to interact with others, facilitate oneself, save time, and improve efficiency
type
2. Listen carefully to the other person's words. When answering the phone, you should listen carefully to the other person and occasionally express yourself, such as "yes", "yes", "good", "please speak", "you're welcome", "I'm listening", "I understand", etc., or use tone words such as "don't", "um", "hi", etc., to make the other person feel that you are listening attentively. Carelessness, answering irrelevant questions, or talking to people around you while listening are all disrespectful to the other person.
If using a recorded phone, the recording program should be pre programmed and some details should be carefully considered. Don't play a long piece of music first, and don't make the program too complicated, leaving the other person confused and at a loss.
If the other party calls the wrong number, they should be informed in a timely manner, with a friendly tone, without sarcasm or sarcasm, and without expressing anger.
5. Don't make too much noise when answering the phone in the office. Answering the phone with too much noise can affect other people's work and make them feel uncomfortable.
When answering a phone call for someone else, it is important to ask for their name, phone number, and company name clearly in order to provide convenience for the recipient when transferring calls. Please do not casually disclose the whereabouts and other personal information of the designated recipient, such as their phone number, without understanding their motives and purposes.
If the other party does not disclose their name and directly asks for the whereabouts of their supervisor, they should politely and politely ask the other party: 'Excuse me, who are you?'
8. When conveying relevant matters over the phone, key points should be repeated, and numbers, dates, times, etc. should be confirmed again to avoid errors.
9. Politeness before hanging up the phone cannot be ignored. It is important to ensure that the other party has hung up the phone before gently hanging up